Archive for the 'complaints' Category

Protesting and the next person

November 11, 2011

The Penn State scandal and the failure to protect subsequent boys by pursuing earlier cases sufficiently reminds me of a situation I encountered about five years ago.  I didn’t realize at the time what I was up against, which was probably a good thing.  I pursued investigating the system’s (lack of) compliance with its own rules, and redressing the particular shortcoming in its provision of services that had come to light.  I did finally get someone to pay attention, a couple of vice presidents in the administrative structure I think responded to my written complaint, although the remedial actions consisted of a long and drawn out process which ended up meaning that by the time the remediation of the underlying problem was agreed to, there was no time to implement it — the calendar said time was up.  But besides feeling that I had done all that I could, I did also feel that what I had done also meant that the next folks who came along would start off in a slightly better position, because one result of the investigation was that the institution was now going to follow the already existing requirement that they present a written treatment plan to families at intake.  Of course, I also know from experience that the existence of the document does not assure that it is followed, but at least it’s better than having no document at all.  Small incremental steps.